Tourism Training Refund Policy
At Tourism Training, we want learners to make their course decisions with confidence.
Eligible learners may request a full refund within 30 calendar days from the date of course activation, subject to the conditions set out in this policy.
Risk-Free 30-Day Guarantee
The refund period begins on the date the learner's course is activated, not necessarily the date on which payment is completed.
1. 30-Day Money-Back Guarantee & Eligibility
Tourism Training offers a 30-Day Money-Back Guarantee for eligible course enrollments. To be eligible for a refund:
- Submit the request within 30 calendar days of course activation.
- Provide sufficient information to identify the enrollment and transaction.
- Submit the request through an official Tourism Training support channel.
- Comply with any specific refund conditions clearly communicated for promotional offers or bundles.
Tourism Training verifies enrollment and transaction details before authorizing refunds.
2. How to Submit a Refund Request
To request a refund, please email our support team with the following details:
- 1. Learner Full Name: As registered on the platform
- 2. Registered Contact: Email address and phone number
- 3. Course Details: Exact course or package name
- 4. Order / Payment Reference: Invoice number or transaction ID
- 5. Reason for Refund: Brief explanation to help us improve
Send your refund request to: tourismtrainingbd@gmail.com
3. Course Access & Certificates After Refund
Once a refund is approved and processed:
- Access to course lessons, videos, and quizzes will be immediately discontinued.
- Access to downloadable templates and course materials is revoked.
- All privileges and learner community access associated with the enrollment are terminated.
Certificate Invalidation Policy
If a certificate has been earned prior to a refund request, that certificate will be permanently revoked and invalidated in the public verification ledger upon refund approval. A learner who receives a refund may not represent the refunded course as a completed or verified Tourism Training credential.
4. Refund Processing & Timelines
After refund approval, Tourism Training initiates the refund through the original payment method or payment gateway (e.g., bKash, Nagad, card refund, or bank transfer).
The time required for funds to reflect in your account depends on your payment provider or banking institution (typically 3 to 10 business days). Tourism Training is not responsible for transit delays caused by third-party financial institutions once the refund is transmitted.
5. Promotional Offers & Non-Eligible Requests
Special promotional campaigns, multi-course bundles, or limited-time discounts may feature specific refund terms communicated at checkout.
A refund request will not be approved if:
- The request is submitted after the 30-day activation period.
- The original enrollment or payment transaction cannot be verified.
- A refund has already been processed for the specified enrollment.
Refund rights are personal to the enrolled learner and cannot be transferred or assigned to another individual.
Refund Support Inquiries
For all refund submissions or status inquiries, our support desk is ready to help:
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